Welcome to Our Return & Refund Policy

Welcome to Mod Bags. We are committed to providing quality products and a dependable shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted. Please read this policy carefully before requesting a return so you understand your rights and our procedures.

Return Eligibility

Returns are accepted only if an item is received damaged, defective, and non defective. To help us review your request efficiently, customers should contact our support team within the return window and provide their order details along with clear photos of the issue. Once your request has been reviewed and approved, we will provide further return instructions.

Items Not Eligible for Return

Returns cannot be accepted for items that are not damaged, defective, or incorrect. We do not accept returns due to change of mind, personal preference, ordering the wrong item, or any other reason that does not meet our return eligibility requirements. Items that have been used, altered, or damaged after delivery may also not qualify for a return.

How to Request a Return

To request a return, please contact our customer support team by email and include your Order Number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item. Our team will carefully review your request and respond with the next steps if your return is approved.

Return Approval Process

Every return request is reviewed individually to confirm that it meets the conditions outlined in this policy. If additional information is required, our support team may contact you before making a decision. Returns should not be sent back until you have received return authorization from our team.

Return Window

Return requests must be submitted within 30 days from the date your order is delivered. Requests received after the return window may not be eligible for approval.

Exchanges

We gladly accept exchanges for eligible items that are received damaged, defective, or incorrect. Once your request has been reviewed and approved, we will provide instructions for completing the exchange process.

Return Shipping

If your return request is approved, our customer support team will provide the appropriate return shipping instructions. Please do not return any item without first receiving authorization from Mod Bags, as unauthorized returns may not be accepted.

Refund Processing

Once the returned item has been received and inspected, eligible refunds will be approved and issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Restocking Fee

Mod Bags does not charge a restocking fee. Eligible approved returns and exchanges are processed with a $0 restocking fee.

Non-Refundable Charges

Shipping charges and any other applicable service fees are generally non-refundable unless the return is approved because the item arrived damaged, defective, or incorrect. Refund eligibility is determined after reviewing each return request.

Business Information

If you have any questions regarding returns, exchanges, or refunds, please use the business information provided below. Our customer support team will be happy to assist you during our regular business hours.

Business Name: Mod Bags
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT -5:00)
Business Email: Support@modbags.shop
Business Location: 75-5660 Kopiko St, Kailua-Kona, Hawaii 96740, United States

Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, exchange, or refund request, please visit our Contact Us page or contact our customer support team using the information provided above. We will be happy to assist you during our regular business hours.