Return & Refund Policy

At Mod Bags, we are committed to providing quality products and a reliable shopping experience. This Return & Refund Policy explains the conditions for returns and refunds. By placing an order with Mod Bags, you agree to the terms outlined below.

Return Window

Return requests must be submitted within 30 days of the delivery date. Requests received after the 30-day return window may not be eligible for approval.

Return Eligibility

We accept returns for both defective and non-defective products, provided that the following conditions are met:

  • The return request is submitted within 30 days of delivery.
  • The item is returned in its original condition with all original packaging, accessories, and included materials.
  • The product must not show signs of misuse, abuse, intentional damage, unauthorized modification, or excessive wear.
  • The item must be returned only after receiving return authorization from our support team.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. To help us review your request, you must provide your Order Number, a description of the issue, and clear photographs showing the damage, defect, or incorrect item.

If the damage occurred during shipping or the incorrect item was sent due to our error, Mod Bags will take responsibility for resolving the issue. However, Mod Bags is not responsible for damage caused after delivery due to improper handling, accidental damage, misuse, normal wear and tear, or customer negligence.

Order Cancellation & Change of Mind

If you wish to cancel your order because you have changed your mind, please contact our customer support team as soon as possible.

Orders may only be cancelled before they have been processed or shipped. Once an order has been processed and handed over to the shipping carrier, it can no longer be cancelled.

If you no longer wish to keep the item after delivery due to a change of mind, you may submit a return request in accordance with this policy. Return shipping costs in such cases are the responsibility of the customer.

Returns That Are Not Accepted

Returns may not be accepted under the following circumstances:

  • Return requests submitted after the 30-day return window.
  • Items that have been used, damaged by the customer, altered, or are not returned in their original condition.
  • Products returned without prior authorization from Mod Bags.
  • Items returned without their original packaging or included accessories.
  • Returns based solely on customer misuse, accidental damage, or failure to follow product care instructions.

Return Shipping & Return Label

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect due to our error.

Once your return request has been approved, Mod Bags will provide return instructions. Customers are responsible for securely packaging the item, attaching the provided return label (if applicable), and delivering the package to the appropriate courier office for shipment.

We recommend using a trackable shipping service whenever possible, as Mod Bags cannot be held responsible for return packages that are lost while being returned.

Restocking Fee

Mod Bags does not charge any restocking fee for approved returns. All eligible returns are processed with a $0 restocking fee.

Exchange Policy

At this time, Mod Bags does not offer exchanges. If you wish to replace an item, you may return the eligible product in accordance with this policy and place a new order separately.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If your refund is approved, the refund will be issued to your original payment method whenever possible.

Refund Processing Time

Approved refunds are typically processed within 10 business days after the returned item has been received and successfully inspected. Depending on your payment provider or financial institution, additional time may be required before the refunded amount appears in your account.

Late or Delayed Refunds

If you have not received your refund after the stated processing period, please contact our customer support team at Support@modbags.shop. We will review your refund status and assist you in resolving the issue as quickly as possible.

Policy Updates

Mod Bags reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on this page.

Contact Information

If you have any questions regarding this Return & Refund Policy or need assistance with a return or refund request, please contact us.

Business Name: Mod Bags
Business Email: Support@modbags.shop
Business Address: 75-5660 Kopiko St, Kailua-Kona, Hawaii 96740, United States
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST -10:00)
Saturday – Sunday: Closed