Return & Refund Policy — Modbags

The Return & Refund Policy of Modbags is designed to provide customers with a clear, fair, and transparent understanding of how returns, replacements, and refunds are handled when an order requires after-purchase support. Our goal is to ensure that every customer knows exactly what steps to follow, what conditions apply, and how decisions are made, so that the process remains respectful, consistent, and aligned with responsible e-commerce standards. This policy explains eligibility requirements, timelines, product-condition expectations, communication procedures, and the steps involved in reviewing and resolving a return or refund request. We aim to support customers with clarity and care while also maintaining reasonable safeguards that ensure the integrity of our business operations.

Purpose and Scope of This Policy

This policy applies to all purchases made through the Modbags online store and covers scenarios such as defective items, order issues, approved returns, refund assessments, and replacement considerations. It is intended to guide customers through real-world situations they may experience after receiving an order, rather than presenting theoretical or unclear rules. All return and refund requests are assessed using the conditions described in this policy to ensure fairness, consistency, and transparency in every case.

Eligibility for Returns and General Conditions

To be eligible for return consideration, the item must generally be in unused condition, free from wear or damage caused by handling or usage, and returned with all original components such as tags, packaging, and accessories where applicable. Returns must be requested within the timeframe stated in this policy, beginning from the documented delivery date shown in the carrier record. Items that show signs of extensive wear, intentional damage, or misuse may not qualify for return approval. Because each case is reviewed carefully, eligibility depends on the specific circumstances and supporting information provided by the customer.

Timeframe for Requesting a Return

Customers must contact our support team within a reasonable and clearly defined time window after receiving their order to request a return or refund review. Requests made outside the stated timeframe may not be eligible, as delays can affect product condition verification, logistics coordination, and investigation of delivery-related concerns. We encourage customers to inspect their order promptly upon delivery and to contact us as soon as a concern is identified so that we can assist without unnecessary delay.

Returns for Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or noticeably different from the product description or listing photos, customers should contact us as soon as possible and provide clear details and supporting images of the issue. This information allows our team to review the situation accurately and determine the appropriate solution, which may include a replacement, partial resolution, or return-based outcome in line with policy terms. We assess such cases carefully to ensure fairness, avoiding assumptions and basing decisions on verified evidence and documentation.

Returns Due to Change of Mind or Preference

In some situations, customers may wish to request a return due to personal preference, such as style, size suitability, or design expectations. Such requests, where permitted, are reviewed according to product condition, eligibility criteria, and logistical considerations. In these cases, return shipping costs may be the responsibility of the customer unless otherwise stated or agreed. Items must be unused and in original condition to qualify for review. We encourage customers to review product details carefully before purchase to minimize the need for preference-based returns.

Return Approval, Instructions, and Shipping Process

If a return request is approved, our support team will provide return instructions, including the correct return address and any required reference details. Customers should not ship an item back without first receiving confirmation, as unauthorized returns may not be identifiable or eligible for processing. Returned items must be packaged securely to prevent transit damage, and customers are encouraged to retain proof of shipment or tracking records until the return review is completed. Once the returned item is received, it will be inspected before a final decision is issued.

Inspection Process and Outcome Determination

All returned items undergo a review process to confirm condition, usage status, and alignment with the reason provided in the original request. If the item passes inspection and meets the eligibility criteria, the appropriate resolution — such as a refund or replacement — will be processed in accordance with this policy. If the returned item is found to be used, altered, damaged due to handling, or inconsistent with the claim submitted, the request may be declined, and the item may be returned to the customer. Our decisions are based on objective assessment, documentation, and policy alignment.

Refund Method, Amount, and Processing Time

Approved refunds are issued to the original payment method whenever possible. The refund amount generally reflects the cost of the eligible item, excluding certain fees or shipping charges where applicable and unless otherwise stated by law or policy conditions. Once processed by Modbags, the time required for funds to appear in the customer’s account depends on the bank or payment provider’s internal schedule, which is outside our direct control. Customers are encouraged to allow reasonable processing time before requesting an update regarding refund visibility.

Replacements and Alternative Resolutions

In some cases, a replacement item may be offered instead of a refund, particularly when the original concern relates to damage, defect, or fulfillment error. Replacement availability depends on stock levels, product availability, and practical feasibility. Where a replacement is not possible, an alternative resolution — such as a refund or partial adjustment — may be considered based on the nature of the issue and the supporting documentation provided.

Non-Returnable or Limited-Eligibility Items

Certain items may fall under limited return eligibility due to hygiene, customization, clearance classification, or specific product-handling requirements. Where such conditions apply, they are disclosed in the product description or during purchase. Requests involving these items are reviewed according to the stated conditions and applicable exceptions related to defect or fulfillment error.

Return Shipping Responsibilities and Costs

Responsibility for return shipping costs depends on the reason for the return. If the return results from an error attributable to Modbags — such as incorrect item fulfillment or confirmed product defect — reasonable return or resolution arrangements may be supported in accordance with policy review. For preference-based returns, the customer may be responsible for return shipping costs unless otherwise stated or agreed in writing. We aim to communicate cost responsibility clearly before the return is initiated.

Order Cancellation Before Shipment

Requests to cancel an order prior to shipment are reviewed based on processing status at the time the request is received. If the order has not yet entered fulfillment, cancellation may be possible and, if approved, a refund may be issued according to payment-policy procedures. Once an order has been shipped or prepared for dispatch, cancellation may no longer be feasible, and the case may instead fall under the return process after delivery.

Lost, Missing, or Undelivered Orders

If an order appears delayed, missing, or undelivered according to carrier tracking, customers should contact us for assistance. We may conduct a review with the logistics provider and, where necessary, request supporting information from the customer. Outcomes depend on investigation results, delivery scans, and applicable shipping-policy terms. We handle such matters carefully and responsibly to ensure fair and accurate resolution.

Chargebacks and Duplicate Claims

If a chargeback or bank dispute is initiated while a return or refund request is already under review, the process may be transferred to the financial institution’s investigation procedure. We encourage customers to contact us first, as many issues can be resolved directly through communication and policy-guided support. Duplicate or conflicting claims may delay resolution and are assessed in accordance with documented transaction records.

Policy Alignment, Fairness, and Continuous Improvement

This policy is intended to balance customer support with responsible business practice. We review feedback and real-world outcomes to improve clarity, consistency, and customer experience over time. Updates may be made when necessary to reflect operational or regulatory changes, and revised terms apply to future orders from the date of publication.

Business Details

Business Name: Modbags
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@modbags.shop
Business Address: 12922 NE 100th Ln, Kirkland, WA 98033, United State