Privacy Policy — Modbags

The Privacy Policy of Modbags explains, in clear and transparent detail, how we collect, use, store, protect, and manage personal information that customers share with us while browsing our website, placing an order, or communicating with our support team. Our goal is to ensure that every customer understands how their data is handled and to provide a responsible, respectful, and lawful approach to privacy that prioritizes security, fairness, and trust. This policy applies to all visitors, shoppers, and users who interact with our store and covers the full lifecycle of personal information from collection to retention and deletion, in accordance with applicable e-commerce and data-handling standards.

Information We Collect From Customers

When customers use our website or complete a purchase, certain types of information may be collected to support order processing, service communication, account identification, and browsing functionality. This may include details such as the customer’s name, email address, shipping address, billing address, phone number, order details, selected products, and checkout information. In addition to voluntarily provided details, our website may also collect technical and usage information, such as device type, browser version, IP address, session activity, and page interaction data that support site performance, fraud prevention, analytics, and operational improvement. We do not intentionally collect sensitive personal data that is unrelated to shopping, such as government identification numbers, health records, or biometric information.

How We Use Personal Information

Customer information is used primarily for purposes directly related to order fulfillment and support. This includes processing payments through secure gateways, preparing and dispatching shipments, communicating updates regarding orders, responding to inquiries, verifying transaction details when necessary, and maintaining accurate purchase records for operational and compliance purposes. Technical browsing data may be used to improve website functionality, enhance user experience, diagnose performance issues, and support anti-fraud monitoring. We do not use customer information for purposes that conflict with reasonable expectations, and all usage remains aligned with the legitimate needs of operating an online retail business.

Payment Information and Security Handling

Payments made through our store are processed via secure, encrypted third-party gateways that comply with industry security standards. Modbags does not store full credit or debit card numbers, CVV codes, or sensitive payment credentials on its servers. Limited, masked, or tokenized payment references may be retained by the gateway for authorization validation, refunds, or dispute resolution, but full banking details remain under the control of the payment provider. We do not request confidential banking information through email, chat, or unsecured channels, and customers are encouraged to avoid sharing such information in written correspondence.

Use of Cookies, Tracking Tools, and Website Analytics

Our website may use cookies and similar technologies to support browsing functionality, cart retention, session continuity, fraud screening, and performance analytics. Cookies help ensure that website features operate correctly and that customers can navigate between pages, retain items in their cart, and complete checkout smoothly. Some cookies may be essential to site operation, while others may support analytics or user experience optimization. Customers may adjust browser settings to restrict or disable cookies; however, doing so may affect website performance or limit certain features. Where required, consent mechanisms may be used to inform users about cookie usage and preferences.

Sharing of Information With Third Parties

Customer information may be shared only with trusted third-party service providers who support essential business operations such as payment processing, shipping and logistics, fraud-prevention tools, customer communication systems, website hosting, and analytics platforms. These partners are permitted to use information solely for the purpose of performing contracted services and are not authorized to sell or use data for unrelated activities. We do not sell or trade customer information to external marketers or unrelated organizations. In limited circumstances, information may be disclosed when required by law, regulatory request, or formal legal process to protect customer safety, prevent fraud, or comply with lawful obligations.

Customer Rights and Access to Information

Customers have the right to request clarification regarding how their information is used, to ask for corrections where details are inaccurate, or to request deletion of certain data where retention is no longer necessary for legal, transactional, or operational purposes. Requests of this nature may require identity verification to ensure that information is only accessed or modified by the rightful account holder. Some data, such as completed transaction records, may need to be retained for regulatory, financial reporting, or fraud-prevention obligations, even when deletion is requested. We aim to handle all requests respectfully, securely, and in accordance with applicable data-handling standards.

Data Storage, Retention, and Protection Measures

Personal information is stored only for as long as it is reasonably required to complete transactions, maintain accurate records, support customer service, comply with legal obligations, or fulfill legitimate business needs. Once information is no longer necessary for these purposes, it may be securely archived or deleted in accordance with internal retention schedules. We implement reasonable administrative, technical, and organizational safeguards designed to reduce risks of unauthorized access, misuse, alteration, or accidental loss of personal data. While no online transmission or storage system can be guaranteed to be fully secure, we actively work to maintain responsible and protective standards across our systems and procedures.

Children’s Privacy and Age-Appropriate Use

Our store and services are intended for use by adults and are not directed toward children. We do not knowingly collect personal information from individuals under the age permitted for independent online purchasing in their region. If we become aware that information has been submitted by a minor without appropriate consent or supervision, reasonable steps may be taken to remove or restrict such data. Parents or guardians who believe that a child has provided personal information through our website are encouraged to contact us for assistance.

External Links and Third-Party Websites

Our website may contain links to external websites or platforms operated by third parties, such as payment providers, logistics portals, or reference resources. These external sites operate under their own privacy practices and terms, which may differ from ours. Modbags is not responsible for how personal information is handled by websites outside our control, and customers are encouraged to review the privacy policies of any external services they choose to interact with through outgoing links from our store.

International Access and Cross-Border Considerations

Customers may access our website from different geographic regions, and in some cases their information may be processed or stored using systems located outside their local jurisdiction, depending on the structure of our service providers and hosting platforms. By using our website and completing a transaction, customers acknowledge that their information may be transferred or processed in regions where applicable privacy and data-protection standards may differ, while still being handled responsibly and in alignment with our policy principles and contractual safeguards.

Updates, Changes, and Policy Revisions

This Privacy Policy may be updated periodically to reflect changes in operational practices, legal requirements, platform functionality, or security standards. When revisions are implemented, the updated version applies to future interactions from the date of publication on our website. Customers are encouraged to review the latest policy version from time to time to remain informed about how their information is managed. Continued use of our website or services following an update signifies acknowledgment and acceptance of the revised terms.

Contacting Us Regarding Privacy Matters

Customers who have questions, concerns, or requests related to their personal information or to the content of this Privacy Policy are welcome to contact our support team through the details provided below. We aim to respond with clarity, respect, and transparency, and may request additional verification where necessary to protect account security and confidentiality.

Business Details

Business Name: Modbags
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@modbags.shop
Business Address: 12922 NE 100th Ln, Kirkland, WA 98033, United State